Refund Policy

This policy applies to paid Recipe Rumble memberships and does not limit any refund or cancellation right that applicable consumer law gives you.

When a refund is available

Contact us promptly if you were charged twice, charged the wrong amount, paid but did not receive access, or believe a payment was unauthorised. We will investigate and correct confirmed errors. If applicable law gives you a cooling-off or cancellation period, we will honour it. A lawful deduction may apply for service already supplied at your request where the law permits that deduction.

Change of mind and competition outcomes

Requests made within seven days of the initial purchase will be reviewed fairly based on service use and applicable law. A ranking, vote total, rejected entry, or competition result alone does not create a refund right, but it never removes a mandatory consumer remedy.

How to request a refund

Use the contact channel shown on your payment receipt or in account communications. Include the account email, payment reference, date, amount, and reason. Do not send card details or passwords. Approved refunds are returned through the original payment route where practical; provider processing time may vary.

Payment provider disputes

Contacting Paynow or your payment provider does not prevent you from contacting Recipe Rumble. Please give us a reasonable opportunity to investigate, unless urgent action is needed for fraud or your legal rights require otherwise.